Shadowknight1
Loftwing
So, March 9th. Like many of you, I went to my local game store to pick up my copy of Super Smash Bros. Brawl(which I only paid a $5 reservation fee for, thank heaven for gift cards). So, I drove home, pretty much speeding the whole way. I get home, eject my Twilight Princess game disk after getting back to the Wii menu, and then I inserted the Brawl disk. Then I waited. And waited. And then it occured to me that the disk wasn't spinning. So I checked the Wii Disk Channel and was infuriated to see a "Disk Read Error". So, I ejected the disk, and put in Twilight Princess again. Of course, the Disk Channel came up with the music for TP, so that obviously worked. So next I shut off the Wii and unplugged it. Then I tried it all over again and it still wouldn't read. So, thinking that it was the disk, I drove BACK to the store and exhanged it, then drove BACK home again, only to discover the same thing. At this point, I realized that my better choice was to call Nintendo's customer support.
Turns out that my problem was common enough that the guy I talked to knew right away what the deal was. So the guy took down my information, then sent me an email containing a shipping label to ship out the Wii console and Brawl 2nd Day Air by FedEx to Nintendo HQ free of charge. See, the problem is that the Brawl disk is a dual layer disk, obviously to keep the game from having to be on multiple disks. If either the disk or the laser lens inside the Wii are smudged or very dirty, the Wii can't read it. So, Nintendo repaired the problem, free of charge yet again, and then shipped the console and game back to me, again free of charge. And to top that off, they put a brand spankin new 1 year warranty on the thing. I sent it out on a Thursday, got it back the following Tuesday. So, hooked it back up, turned it on, then put in the Brawl disk, basically holding my breath, crossing my fingers, and knocking on wood. Then the Brawl screen came up and I started playing and it worked perfectly! Nintendo deserves huge props for being well prepared and for getting everyone who had problems like mine back in the Brawl as soon as possible!
BTW, if you guys happen to see this in Nintendo Power sometime soon, don't be too surprised. lol
Turns out that my problem was common enough that the guy I talked to knew right away what the deal was. So the guy took down my information, then sent me an email containing a shipping label to ship out the Wii console and Brawl 2nd Day Air by FedEx to Nintendo HQ free of charge. See, the problem is that the Brawl disk is a dual layer disk, obviously to keep the game from having to be on multiple disks. If either the disk or the laser lens inside the Wii are smudged or very dirty, the Wii can't read it. So, Nintendo repaired the problem, free of charge yet again, and then shipped the console and game back to me, again free of charge. And to top that off, they put a brand spankin new 1 year warranty on the thing. I sent it out on a Thursday, got it back the following Tuesday. So, hooked it back up, turned it on, then put in the Brawl disk, basically holding my breath, crossing my fingers, and knocking on wood. Then the Brawl screen came up and I started playing and it worked perfectly! Nintendo deserves huge props for being well prepared and for getting everyone who had problems like mine back in the Brawl as soon as possible!
BTW, if you guys happen to see this in Nintendo Power sometime soon, don't be too surprised. lol